5 Best Ways To Connect Air Canada Customer Service

Need to contact Air Canada Customer Service? Follow the steps listed below to know the best possible ways to connect with each customer service department of Air Canada.


Phone Number for Air Canada Customer Service

Customer Service Number for Air Canada Reservations

Air Canada Missing/Damaged Baggage Toll-Free Number

Air Canada Reservations Phone Number For Hearing Impaired


1 888 689-BAGS (2247)


Steps to use the Customer Service number of Air Canada

  • Call Air Canada Phone Number 1-888-247-2262 and provide the option for which you need help to the automated voice.
  • Select the further options as per your reservations and wait till the given call hold time.
  • Air Canada Customer Service lines usually remain on hold for a long time (45 to 50 minutes on average) due to high call volume.
  • Choose an option to arrange a call back if you don’t want to be on hold for such long.
  • Otherwise wait till the given time and connect with a live agent to get help.

Dedicated support options on Air Canada Customer Service Number

Air Canada Customer Service Phone Number offers the dedicated support category, related to your existing bookings. You need to choose the most accurate support category to get the dedicated customer service. Find a list of all the queries that come under those categories below:

Change & Cancelations

  • Make Changes To Your Reservations
  • Cancel Existing Reservations
  • Same-Day Reservations Changes
  • Rebook Cancelled Reservations.

Baggage Information

  • Baggage Allowance
  • Carry-on & Checked Baggage Dimensions
  • Prohibited Items List
  • Lost & Found Luggage
  • Any Luggage-Related Enquiry

Request Refund or Know The Status About

  • Booked flight tickets
  • Unused trips purchases
  • Unused trip protections
  • Check your refund’s status

 Seat Selection & Changes

  • Change Your Seats
  • Select or Upgrade Seats
  • Pre-Purchase Preferred Seats
  • Request For Special Assistance

Enquire About Aeroplane Loyality Program (Frequent Flyer Program)

  • Your “Air Canada Aeroplane” account information
  • Learn About AQM, AQS, and AQD 
  • Know the benefits of Altitude points to upgrade your travel
  • Other related enquiries about Air Canada Altitude points

Other Information

  • Traveling with kids
  • Traveling with pets
  • Inquiries related to previous travel
  • Inquiries related to special assistance

Features of Air Canada Phone Number For Customer Service

  • 24×7 Helpline for the customers inquiries
  • Dedicated helpline numbers for lost & found items
  • Call back option is available to avoid long queues
  • Dedicated helpline for hearing impaired reservations
  • Talk to live agents to speak about dedicated inquiries

Reach Air Canada Customer Service By Email

You can always reach the Air Canada “Customer Relations” page to address your issues in the form of an email. In this case, you don’t need to send a separate email regarding your concerns. You can simply follow the Customer Relations form to get support through the email.

Steps that you need to follow on Customer Relations page

  • Follow the link “Customer Relations” and log in to your account.
  • Choose the appropriate category to address the issue and provide the details in a brief description.
  • Provide your contact information to receive a revert from the support team later on your enquiry/concern.

Follow Air Canada On Social Media Pages For Feedbacks & Latest Updates

You can always visit Air Canada official Twitter, Facebook Page, Instagram Page, and YouTube Channel to get the latest updates. Join the ongoing conversations to know the experiences and reviews of regular travelers. 

Official links for Social media platforms of Air Canada

Connect to Customer Service Using Air Canada Mobile App

The Air Canada mobile app is an application for your iOS and Android devices that provides ultimate features to connect with the customer service, reservations, baggage, check-in, etc. You can do several things in just a few clicks and get the things done on your phone. Let’s check out the features of Air Canada mobile app below:

Plan your travel with Air Canada mobile app:

  • Search & book your flights
  • Book the vacation package
  • Purchase seats & other upgrades
  • Track your Air Canada Altitude account and use points for bookings

Make changes, cancelations, and update your travel plans:

  • Use the app to change your destinations or travel dates
  • Cancel your tickets in case of changes in travel plans
  • Rebook your canceled flights in future
  • Select your seats

Flight’s Check-in, Status, and Boarding

  • Do online checkin prior 24 hours of departure
  • Get boarding pass in your app to access at the airport
  • Track your flight’s status or latest updates in the feed
  • Track your baggage or any refund status of previous travel purchase

Follow the links below to download the Air Canada mobile app on your mobile devices:

Live Chat Support by Air Canada Customer Service

You can always use Live chat to connect with the live agents, who can assist you with your specific inquiries. However, the chat support option is the least favorite of most of the travelers as it takes a lot of time to communicate. That’s why we have mentioned this way at the end of all the topics. You can use the Air Canada website, mobile app, and the social media pages to connect with the live chat feature. 


Most Frequent Questions to Customer Service of Air Canada

Customer Services Related FAQ’s

Yes, Air Canada’s customer service and reservations department work 24 hours to provide uninterrupted support to the customers.

You can visit the vacation domain of Air Canada’s website i.e. vacations.aircanada.com or you can call Air Canada vacations department’s toll-free 1-866-529-2079.

We have mentioned 5 ways to reach the customer service of Air Canada on this page. Follow the menu on this page and check the best way to contact the customer care.

Visit the links mentioned above in the mobile app section of Air Canada on this page and follow the links as per your device OS. However, if you still need any technical support regarding the Air Canada mobile app then you can reach the Air Canada reservations department by calling their phone number.

You can use Air Canada’s website or mobile app to check-in your flight 24 hours prior the departure. Check-in feature requires your flight confirmation number, first, and last name to access the flight. Then you can seats and add baggage while check-in so that you can save your time at the airport.

Apart from the online channels, you can contact Air Canada Customer Service number to check-in your flight prior 24 hours to departure.

You can always use the Air Canada website or mobile app to check the status of your flights. You would need the flight number or confirmation number to check the flight status. Apart from that, you can always call the phone number for Air Canada to know about your flight status.

Reservations & Ticketing related FAQ’s

You can cancel your flight online if you have purchased it originally from the Air Canada website. You can only do online cancelation 2 hours prior to the departure. 

Steps to cancel Air Canada flights online:

  1. Visit the Air Canada website and select the Manage Booking option.
  2. Enter your flight confirmation number, your name, and departing airport to access your flight detail.
  3. Choose the flight you want to cancel and proceed with the billing process and confirm cancellation.

Apart from the online option, you can dial Air Canada Reservation phone number to cancel your flights.

If you want to change your Air Canada flight then it can cost up to $100 as a flight change fee. The fees will depend on the fare type you purchased. In case of cancellation within 24 hours of booking, the flight change fees will be zero.

Air Canada like other airlines introduce the latest fares every Monday and these fares appear online by Tuesday afternoon. So, Tuesday afternoon is the best time to get the latest deals & offers for flights and vacation packages. Apart from that, the best time to book the cheapest flights is 7 to 10 weeks prior to the departure.

Air Canada tickets are non-transferable, however, you can cancel the tickets and get future credit as a refund. The future credit will be valid up to the next 12 months to be used for Air Canada, Air Canada Rouge, and Air Canada Express.

Baggage & Wifi related FAQ’s

The Airline charge up to $30 for 1st checked baggage and up to $50 for 2nd checked baggage in most of the economy cabins. However, the Premium Economy, Business Class, and Signature Class travelers can check 2 baggage for free.

You can bring one personal item and 1 carry on baggage to the flight. However, for checked baggage, the airline allows up to 2 checked baggage to each passenger.

Air Canada offers 3 different passes to access the internet on the flights. Firstly, a 1-hour pass costs 6.50 CAD. Secondly, one-way pass costs 21 CAD. Moreover, a monthly pass costs around 65 CAD for flights between the USA, CANADA, and Mexico.

Air Canada offers high-speed wifi for better communication in North America & Carribean Flights, and some selected international flights.

Miscellaneous FAQ’s

Air Canada gift cards are similar to prepaid cards or gift cards. You can buy these cards online or by visiting the stores. You can buy flights, vacation packages, and other Air Canada travel services with these gift cards.

Air Canada has it’s Maple leaf lounges situated in 17 different airports across Canada, the USA, and Europe. Travelers of the Signature class and business class can access the lounge. Apart from that, you can travel in premium rouge flights or be a member of the Altitude Super Elite club and Star Alliance club to access the lounges.

Air Canada Aeroplane has introduced new loyalty rewards for frequent flyers in 2020. You can earn points in this Aeroplane program and spend those points on your future travel plans.

You can enjoy a variety of meals in North America & Carribean Flights, Economy Class of international flights, Premium Economy Class. Apart from the economy class, you can have special meals in Business class for North American flights and Signature Class.

Latitude & flexible fares of Premium Economy and Business Class are refundable fares in Air Canada Airlines.

Air Canada is a member of Star Alliance Network that consists of Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, THAI, TAP Air Portugal, Turkish Airlines, and United.

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