Air Canada Customer Service

Best way to connect faster with Air Canada Customer Service. 


Customer Service Toll-free Number

Hours: 24 hours, 7 days; Best time to reach 10.30 AM EST

Call Air Canada customer service department to get help for following issues:

  • Flight Booking
  • Baggage Information
  • Flight Changes & Cancelations
  • Request Refund
  • Flight Check-in
  • Any other issue

Recent inquiries to the Air Canada customer services & reservations department

Can I cancel my Air Canada flight without paying any extra charge?

I want to book a flight to New York, and I want to travel in business class.

How much I need to pay for an extra checked baggage?

Is Air Canada live chat option is available 24 hours?

How much I need to pay to change my Air Canada flight?

I need to check-in for my Air Canada flight.

Things can be done by calling on Air Canada contact number for customer services:

Air Canada Reservations

Air Canada Reservations
  • Book your flights, cars, hotels and flight passes through Air Canada Reservations department. You can book one way, multi-city or a round trip flights for more than 200 destinations.
  • Get updates on your flight’s status with either flight number or by flight route. Subscribed yourself with an email address on a phone number to get the latest updates of your flight.
  • You can do check-in either on the website or by calling Air Canada Phone Number. The check-in can be done only 24 hours prior to the flight departure. Select your seats, check-in your baggage and upgrade in-flight services during check-in.
  • Enjoy the exciting perks while making reservations for group travel with Air Canada. Group travel includes the following features that makes your journey awesome:
  1. Get reduced fares
  2. Book your selected seats for free
  3. Pay little to secure your reservations
  4. One free checked baggage for each passenger
  • Save your money with flight passes for your personal or business travel. You can buy passes to travel with-in Canada, USA and Worldwide destinations. Buy weekend passes to explore popular vacation destinations and enjoy the weekend.

Baggage information for Air Canada travelers

  • Carry on baggage: You can bring 1 standard and 1 personal article with you as a carry on luggage. Carry on baggage should follow the weight and size restrictions so these can be fit in the overhead bin. Carry on baggage can be a roller bag, pet carrier, laptop bag, camera bag, and garment bag.
  • Checked baggage: Use Air Canada’s checked baggage calculator to check the fee you need to pay for your baggage. Bags should not be more than 115 linear inches in size and 32 kg in weight. Oversized or overweight bags will cost an extra amount as well as delay in check-in at the airport. Premium service class, group travel, and special membership can provide you a benefit for free checked baggage.
  • Few electronic items, battery-operated items, air purifiers, etc are not allowed to carry on the flight. Special items like sports equipment, music devices, personal items are allowed with certain conditions. Check out Canadian Air Transport Security Authority’s website to know more about restricted or allowed items.

Special Assistance to travelers by Air Canada Flights

Air Canada Customer Care
  • Traveling with children: Use family check-in signage at the airport to check-in early. You can also select your seats in advance to sit with your children and even get special seats.
  • Travel with your pet: You can carry pets in a cabin within a carrier of a size up to 8x15x17 inches. One dog or a cat is allowed to carry per passenger with an additional fee up to $60 for one way travel.
  • Reserve special meals: Air Canada provides special meals in Premium economy and Business class flights. You can easily book your meal at least 24 hours of the flight departure by calling the customer service phone number of Air Canada. You can also select your meal while booking your flight.

Check-in information for passengers traveling in Air Canada flights

  • Online check-in: Visit the following link to check-in at Air Canada’s website. Required information to do check-in online is your name, departure city, airplane number or booking reference. Access your flight information and follow further steps to finish the check-in. Check-in through your computer or mobile and print the boarding pass.
  • Offline check-in: In this case, you can either call Air Canada contact number or at the airport. You can provide your flight information to the customer service executive and let them do rest. You can select your seats and meals during check-in 24 hours prior to the departure. Visit at the airport at least 2 hours prior to do check-in, baggage deposit, and boarding.

Access the features of Air Canada customer service on your mobile

  • Download Air Canada mobile app and book, cancel or change your flight from your phone. The mobile app has the latest feature that does auto check-in for the next flight. Get an e-boarding pass that need not to be print for check-in at the airport.

Premium onboard services in Air Canada flights

Air Canada has three classes in all aircraft as Economy Class, Premium Economy Class, and Business / Signature Class. These cabins are available for both domestic and international flights. The airline serves a variety of fresh meals, snacks, and beverages to enhance the comfort of your journey.
In-flight entertainment features can easily cover most of your traveling time. Stay connected to the world while traveling on heights, use in-flight Wi-Fi to access on your personal devices. The in-flight entertainment program has a huge list of movies, music and games. You can also check your flight current status and can track checked baggage on your personal screen.
You can always select the preferred seats to travel during or after the flight booking. Check the seat map during your flight booking and select your seats accordingly. A preferred seat can cost up to $200 CAD depends on your destinations.